Contact Main + Page

Processing Time

All orders are processed within 2-3 business days. Please allow additional time for custom or made-to-order candles. Orders are not shipped on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options based on your location. Delivery times are estimates and can vary depending on factors like weather, holidays, and carrier delays. Below are general shipping estimates:

• Standard shipping: 3-7 business days
• Expedited shipping: 2-3 business days

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update.

Shipping Destinations

We currently ship to the United States.

Packaging

To ensure that your candles arrive safely, we use protective packaging, including bubble wrap and sturdy boxes. We take care to pack each order with the utmost attention to detail.

Lost or Damaged Packages

We are not responsible for lost or stolen packages once they have been marked as delivered. If your order arrives damaged, please contact us within 7 days of receiving your package, and we will work with you to resolve the issue.

Address Changes

Please double-check your shipping address before completing your order. We are unable to change the shipping address once an order has been placed. If you need to make changes, please reach out to us immediately, and we will do our best to assist.

Free Shipping Offers

We occasionally offer free shipping promotions on certain orders. Please review the terms of each promotion at checkout for eligibility.

Return & Refund Policy

We want you to love your candles! If you’re not completely satisfied with your purchase, we offer a 30-day return window from the date you receive your order. To be eligible for a return, your candle must be unused, in original packaging, and in the same condition as when you received it. Returns are evaluated on a case-by-case basis.

How to Start a Return:
To initiate a return, please contact me at angela@mainandpage.com. If your return is accepted, I will send you a return shipping label and instructions on how to send the item back. Please note, items returned without prior approval will not be accepted. If you have any questions about your return, feel free to reach out to me.

Damages & Issues
Please inspect your candles as soon as you receive them. If your order arrives damaged, defective, or if you received the wrong item, contact me right away so I can make things right. However, please be aware that if you live in a hot climate or are ordering during warmer months, melting that occurs during shipping is not considered damage. I do my best to ensure our candles reach you in perfect condition, but high temperatures and weather conditions are out of my control. I recommend not leaving packages in direct heat or sunlight.

Exceptions / Non-Returnable Items
I am unable to accept returns on custom or personalized candles, or candles that are damaged due to misuse. Please refer to the Candle Care Guide for tips on how to properly enjoy your candles.

Refunds
Once your return is approved, I’ll process your refund to the original payment method. Please note, it may take a few days for your bank or credit card company to post the refund to your account.

If you have any questions, feel free to contact me at angela@mainandpage.com. I'm here to help and want to make sure you’re happy with your purchase!

Effective Date: November 28, 2024

Welcome to Main + Page

By accessing or using www.mainandpage.com (the “Site”) or purchasing products from Main + Page (the “Company”), you agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your use of the Site, the products and services we offer, and any interactions with [Your Business Name]. If you do not agree with these Terms, please do not use the Site or purchase products from us.

1. General Terms

By placing an order with Main + Page, you agree to be bound by these Terms and Conditions. We reserve the right to modify, update, or change these Terms at any time, and all changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms regularly to stay informed of any changes.

2. Account and Registration

To make a purchase on our website, you may need to create an account. You agree to provide accurate, complete, and current information when creating an account and to keep this information updated. You are responsible for maintaining the confidentiality of your account information, including your password, and you agree to notify us immediately of any unauthorized use of your account.

3. Product Orders

• Order Acceptance: All orders placed through the Site are subject to acceptance by Main + Page. We reserve the right to refuse or cancel any order at any time for reasons including but not limited to product availability, errors in pricing, or issues with the payment method.

• Pricing: All product prices on our Site are listed in US Dollars. Prices are subject to change without notice. We make every effort to ensure product pricing is accurate, but in the event of an error, we will contact you to resolve the issue before processing the order.

• Payment: We accept payment via Visa, Mastercard, American Express, Shop Pay, and PayPal. All payments are processed securely. You must pay for your order in full before it is shipped.

4. Shipping and Delivery

• Shipping Times: We aim to process and ship all orders within 2 business days. Shipping times may vary based on your location and the shipping method selected at checkout.

• Shipping Charges: Shipping fees are calculated at checkout based on the shipping method and delivery address. Customers are responsible for paying all shipping fees, taxes, and duties.

• Damaged or Lost Shipments: While we take great care in packaging your order, Main + Page is not responsible for delays or damages caused by third-party carriers. If your order arrives damaged or is lost in transit, please contact us within 7 days of receiving your shipment for assistance.

5. Returns, Refunds, and Exchanges

• Returns and Exchanges: Due to the handmade nature of our products, we generally do not accept returns or exchanges. If you receive a damaged or defective product, please contact us immediately at mainandpage.com with your order details and photos of the damage. We will assess the issue and issue a replacement or refund at our discretion.

• Non-returnable Items: Certain items, including custom or personalized products, are non-returnable. For safety and hygiene reasons, we do not accept returns of candles that have been burned or used.

• Refunds: If we approve a refund for a damaged or defective item, the refund will be processed to the original payment method. Refunds can take up to 7 business days to appear on your bank or credit card statement.

6. Privacy Policy

By using the Site and purchasing from Main + Page, you consent to the collection and use of your personal information as described in our [Privacy Policy]. Please review our Privacy Policy to understand how we handle your personal data.

7. Use of Website

• Intellectual Property:All content on the Site, including text, images, logos, product descriptions, and trademarks, are the intellectual property of Main + Page and are protected by copyright law. You may not use, copy, or reproduce any content without prior written permission from us.

• You agree not to use the Site for any illegal or unauthorized purpose, including but not limited to infringing on the intellectual property rights of others, distributing malware, or attempting to gain unauthorized access to the Site.

8. Limitation of Liability

Main + Page is not liable for any indirect, incidental, or consequential damages arising from your use of the Site, products, or services. Our liability is limited to the total amount you paid for the product(s) in question.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the state of Massachusetts, USA. Any disputes arising from the use of the Site or these Terms will be subject to the exclusive jurisdiction of the courts located in Middlesex County, Massachusetts.

10. Changes to Terms of Service

We reserve the right to update or change these Terms of Service at any time. All changes will be posted on this page, and the revised Terms will be effective immediately upon posting. We recommend that you review these Terms periodically.

11. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at: Main + Page - angela@mainandpage.com

12. Acceptance of Terms

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to these Terms of Service.